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FAQ's

RETURN POLICY:

All of our products are custom designed! Therefore, we do not offer returns once the product has been marked as shipped.

If a product is damaged, please email contact@fatimafrancesa.com and we will be happy to ship a replacement product at no cost!

In the event that a clothing item does not fit, you can ship the product back to us and we will exchange for a different size, however, you will be responsible for shipping charges so please choose your size accordingly!

HOW LONG DOES SHIPPING TAKE?

Your order will be processed and packaged within 1-2 days of placing your final order. All packages are mailed via USPS Priority Mail and should arrive within 3-5 business days. You will be able to track your order once it is shipped from the warehouse.

DO YOU SHIP INTERNATIONAL?

Currently, we are only shipping within the United States. We hope to expand very soon and offer international shipping to our customers overseas!

ARE ALL PRODUCTS SENT IN PINK PACKAGING?

Pink packaging is a special edition. Currently, most products in the store are shipped in pink packaging. All bundle sets are sent in pink packages. Some products may arrive in white, black, or pink packaging!

MY PACKAGE IS MISSING?

In the rare event that your package gets lost in the mail, please contact your local USPS service. We provide a tracking # on all orders for you to be able to track your packages directly from USPS. Once your order has been shipped from our warehouse, it is up to USPS to assume responsibility for any lost/missing packages as this is not the responsibility of Fatima Francesa Co.™️

PLEASE DOUBLE CHECK THAT HAVE YOU HAVE ENTERED THE CORRECT SHIPPING ADDRESS BEFORE CHECKING OUT. WE ARE NOT RESPONSIBLE FOR PACKAGES SENT TO THE WRONG ADDRESS. PACKAGES SHIP FROM THE WAREHOUSE TO THE EXACT ADDRESS ENTERED. CHECK FOR ANY SPELLING MISTAKES BEFORE PLACING YOUR ORDER!

ARE YOU RE-STOCKING OUT OF STOCK PRODUCTS?

Our products are popular and they sell out quick! Some products are limited edition and will not be re-stocked. Currently, most products in the shop are permanent so they will be re-stocked once sold out. For product re-stock updates, you can follow @fatimafrancesa on Instagram